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Tampa/St. Petersburg, Florida Area United States

Lead Engineer at Genesys

Telecom / Mobile

Expert in the Standards, Processes and Methodologies required ensuring on time and on budget complex professional services engagements. Consulting, Operations, Sales and Implementation Manager with complex technical and sales experience in multi-site call center applications and technology. Has the ability to quickly empathize with his client’s culture, “what goes on around here,” and relate business benefits across the client value chain. Ability to lead from the front with experience in a start up environment or a large corporate culture. Key Accomplishments • Solving complex, high volume reporting challenges in Enterpise customers around the globe • Organization Transformation