I come with an experience of 13+ years in ITES sectors across Telecom, ISP, IT Service desk, Entertainment &Utility verticals.
My exposure during the last years was primly in 鈥淐ustomer service, Quality and Operations, Implementing Quality standards, Undertaking Cost reduction & Customer Experience enhancement initiatives, Assisting to Implement Internal Audits frameworks鈥�.
I have held key roles to establish set ups for Technical and Non-technical desks, Non- voice process and Email & Web Chat help desks.
During my work period, I have worked with Operations, Quality and Training functions to establish Key processes, output metrics for delivery, performance management, documentations and g
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