Ensuring operational compliance with SOP of the organisation to minimize gaps in actual vs required standards.
Providing directions to operation staff on process improvements.
Implementing company initiatives to address guest feedback on overall service quality.
Performing quality control audits and ensures hotel policies are enforced.
Tracking high balance A/C鈥檚 and initiating follow ups for early payments.
Scheduling employees based on volume, demand pattern and scheduled group travel arrangements.
Ensuring service provided by front office staff meets or exceeds guest expectations to build customer loyalty through product and or service excellence.
Coordinating with VIP & dele...
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