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Noida Area, India India

Manager

Technology / Software / Internet

● Accountable for deploying quality systems, monitoring of key metrics and providing various excellence training to vendors ● Responsible to ensure that the complaint/escalation is below specified targets ● Responsible for setting up the Quality Team at all vendor locations and ensuring escalations are handled/resolved within specified TAT ● Supervising the preparation of Frequently Asked Questions before launch of any new product Streamlined existing processed including daily conference calls resulting in annual cost savings for the department ● Working in coordination with other departments to implement quality standards and benchmarks ● Acting as a focal point and leader t...