Over 10 years of customer centric global Infrastructure operations and consulting experience
Lead Service Performance practice globally to test service-offering capability against real life customer scenarios
Develop Service Strategies based on Service Performance
Responsible for Global Services Performance Strategy Planning for EMC Managed Services
Work with business leadership on attaining Operational Excellence globally
Drive 10% cost efficiency globally year on year
Draft new Service offerings, Support model, Process, SLA, KPIs for third platform technologies
Develop and enhance methodologies, best practices, productivity planning, project planning tools, playbooks, knowledge base, ...
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