Praveen's experience spans across Business/IT service delivery in process and operational excellence. During last decade, he worked extensively on service delivery through process improvement and re-engineering. Praveen navigated engagement through contract, delivery, risk and quality management.
As a Service Delivery professional, his expertise spans in the area of Customer Relationship , CSAT (NPS), SLA, Contract management, Service audit (ISO20K) and E2E CSI management (through Lean and Six Sigma).
Praveen worked extensively on process improvement and re-engineering through assessment and process re-definition apart from being part of the core team on ITSM and IT governance process...
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