狠狠撸

Washington D.C. Metro Area United States

IT Strategy, Process & Service Operations Management Specialty Lead

Technology / Software / Internet

Senior Principal Process, Information Technology Infrastructure Library (ITIL) and IT Project Management Consultant with over 16 years of IT Strategy and Operations experience, applied in both public (US Federal) and private (US/UK) sector, as well as presenting at a variety of IT service industry-related conferences, training events and workshops. Most recently, Senior Subject Matter Expert (SME) Consultant for several Federal Agency Client Programs, including Contract Project Manager and Task Lead assignments for * IT Service Mgmt. (ITSM) project and individual process baselines & assessments * IT Services (apps & infrastructure) planning, implementation, tracking and continual impr...