Experienced Business Analyst and passionate leader. Driven by results through hard work, process improvement and well executed system enhancements and support. Scrum and ITIL certified with experience in Kanban, transformation and digital projects. Highly proficient with JIRA, Confluence and Service Now.
Able to effectively manage teams of various roles and levels of experience in high pressure situations with tight delivery time frames, as well as effectively engaging with stakeholders.
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