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URBAN PLANNING FOR
DIGITAL EXPERIENCES
Rachel Knickmeyer
Capital One Design
Urban Planning for Digital Experiences
A plan for a well-ordered
and convenient city is
seen to be indispensable
Daniel Burnham
Architect, Father of Urban Planning, Owner of a Great Mustache.
The Plan of Chicago 1
Improvement of the Lakefront
A regional highway system
Improvement of railway terminals
New outer parks
Systematic arrangement of streets
Civic & cultural centers
Planning for Scale
... from Kenosha on the north, around to
DeKalb on the west, and thence to Michigan
City on the south, all roads lead to Chicago;
and this entire region might well be included in
a metropolitan area.
- Daniel Burnham
Urban Planning for Digital Experiences
Urban Planning for Digital Experiences
Houston is the Wild West of
development, so any mention of
regulation creates a hostile reaction
from people who see that as an
infringement on property rights and a
deterrent to economic growth
Sam Brody
Director Center for Texas Beaches and Shores at Texas A&M University
Urban Planning for Digital Experiences
Harvey Hits Houston 2
30% of the county underwater
43,000 structures damaged or destroyed
7000 Buildings constructed on known
flood plains
City Maps to Site Maps
Whats All This Have To Do With Software Design?
Information Architecture
the art and science of
organizing and labelling
websites, intranets, online
communities and software
to support usability and
findability
USERS
CONTENT CONTEXT
IA
Urban Planning for Digital Experiences
The Information Architecture
The City Layout
The User Experience
How You Get There
Making a Plan
Information Architecture is the backbone of
sound requirements gathering.
CONTENT INVENTORY
USER RESEARCH
SITE MAPS / TAXONOMIES
GOVERNANCE PLAN
DATA
INFORMATION
FEATURES
APIs MEDIA
CONTENT
Description Customer Value Business Value Type
Product Owner Tech Team Designer APIs
Current Location Status Keep or Remove
Urban Planning for Digital Experiences
Urban Planning for Digital Experiences
Urban Planning for Digital Experiences
Urban Planning for Digital Experiences
Urban Planning for Digital Experiences
A Few Simple Steps to Governance
DEFINE DECIDE UPDATE
Define & Document what
the guidelines are for
what goes in each
neighborhood. IE:
establish some zoning
rules.
When a new feature is
being added, use those
zoning rules to determine
where it belongs in the IA.
If its unclear, conduct
user research to help
determine the best
position.
Update your IA
documentation and/or
master feature list to show
where the new feature
landed.
Urban Planning for Digital Experiences
Have No Small Plans
Daniel Burnham
(allegedly)
References
1 The Plan of Chicago, A Regional Legacy
(http://www.chicagocarto.com/burnham/summary.html)
2 Houstons Wild West growth, Shawn Boburg and Beth Reinhard at The Washington Post, Aug 29 2017
(https://www.washingtonpost.com/graphics/2017/investigations/harvey-urban-planning/?utm_term=.e1a8ef9efe4a)

More Related Content

Urban Planning for Digital Experiences

  • 1. URBAN PLANNING FOR DIGITAL EXPERIENCES Rachel Knickmeyer Capital One Design
  • 3. A plan for a well-ordered and convenient city is seen to be indispensable Daniel Burnham Architect, Father of Urban Planning, Owner of a Great Mustache.
  • 4. The Plan of Chicago 1 Improvement of the Lakefront A regional highway system Improvement of railway terminals New outer parks Systematic arrangement of streets Civic & cultural centers
  • 5. Planning for Scale ... from Kenosha on the north, around to DeKalb on the west, and thence to Michigan City on the south, all roads lead to Chicago; and this entire region might well be included in a metropolitan area. - Daniel Burnham
  • 8. Houston is the Wild West of development, so any mention of regulation creates a hostile reaction from people who see that as an infringement on property rights and a deterrent to economic growth Sam Brody Director Center for Texas Beaches and Shores at Texas A&M University
  • 10. Harvey Hits Houston 2 30% of the county underwater 43,000 structures damaged or destroyed 7000 Buildings constructed on known flood plains
  • 11. City Maps to Site Maps Whats All This Have To Do With Software Design?
  • 12. Information Architecture the art and science of organizing and labelling websites, intranets, online communities and software to support usability and findability USERS CONTENT CONTEXT IA
  • 14. The Information Architecture The City Layout The User Experience How You Get There
  • 15. Making a Plan Information Architecture is the backbone of sound requirements gathering. CONTENT INVENTORY USER RESEARCH SITE MAPS / TAXONOMIES GOVERNANCE PLAN
  • 17. CONTENT Description Customer Value Business Value Type Product Owner Tech Team Designer APIs Current Location Status Keep or Remove
  • 23. A Few Simple Steps to Governance DEFINE DECIDE UPDATE Define & Document what the guidelines are for what goes in each neighborhood. IE: establish some zoning rules. When a new feature is being added, use those zoning rules to determine where it belongs in the IA. If its unclear, conduct user research to help determine the best position. Update your IA documentation and/or master feature list to show where the new feature landed.
  • 25. Have No Small Plans Daniel Burnham (allegedly)
  • 26. References 1 The Plan of Chicago, A Regional Legacy (http://www.chicagocarto.com/burnham/summary.html) 2 Houstons Wild West growth, Shawn Boburg and Beth Reinhard at The Washington Post, Aug 29 2017 (https://www.washingtonpost.com/graphics/2017/investigations/harvey-urban-planning/?utm_term=.e1a8ef9efe4a)