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São Paulo Area, Brazil Brazil

CRM Funcional Lead

Technology / Software / Internet

Modules worked: Oracle EBS Service Contracts. Main Activities: Business Process definition (future processes); Identify GAPs (the differences between the future process and what the application actually does); Finding solution for the GAPs (process change, manual process, customization, etc); Custom Design (create the customization documents and process flow); Developers support (to understand in detail the customizations requirements); Customization tests (before sending for user validation); User Acceptance test support; Go-live and post-production support.