Modules worked: Oracle EBS Service Contracts.
Main Activities:
Business Process definition (future processes);
Identify GAPs (the differences between the future process and what the application actually does);
Finding solution for the GAPs (process change, manual process, customization, etc);
Custom Design (create the customization documents and process flow);
Developers support (to understand in detail the customizations requirements);
Customization tests (before sending for user validation);
User Acceptance test support;
Go-live and post-production support.
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