Personal Information
Organization / Workplace
Egypt Egypt
Occupation
Principal Program Manager, Total Customer Experience,Quality & Lean Six Sigma - EMEA
Industry
Apparel / Fashion
About
Managing Total Customer Experience umbrella containing 5 Programs in Europe, Middle East & Africa:
- "Voice of" Program: Improve Product & Services by leveraging Voice of EMC’s customers/partners & EMC field
- "Customer Advocacy" Program: Assess customer infrastructure & requirements to align EMC Product & Services that deliver business value (through customer surveys & advanced data analysis)
- "Analytics & Reporting" Program: Produce insights & recommendations based on Total Customer Experience & Business data via the Unified Analytics Platform. Maintain performance dashboards and reporting (for management & executives)
- Quality Program: Predict & propose improvements by measuri...
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