Developed strategies for delivery solutions which improves productivity, achieves service level targets, while ensuring alignment with client business strategies and organisational goals.
• Envisioned, developed, planned and provided technical leadership in an enterprise level
transition and transformation which includes delivery on campaign and loyalty software
solutions for customers.
• Introduced ‘service and customer value management’ solutions through projects and
programmes of work
• Delivered programme leadership for telecommunications customers by introducing and
implementing Agile and PRINCE 2 based project management practices a...