* Dedicated corporate customer service manager with 7+ years of experience in 鈥渂ig box鈥� telecommunication settings. Consistently achieve record-high customer satisfaction rankings, improvements to the bottom line and turnaround of underperforming operations.
* Respected builder and leader of customer-focused teams; instill a shared, enthusiastic commitment to customer service as a key driver of company goal attainment. Lead by example and ensure the execution of all safety, security, quality and store operations policies.
Areas of Expertise
* Customer Service Management
* Fault Management
* Performance Management
* Customer Satisfaction Enhancement
* Front-End Supervision
* Pre & Pos...
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