Personal Information
Organization / Workplace
Egypt Egypt
Occupation
Second Level Support Specialist
Industry
Telecom / Mobile
About
- Receives customer’s complains from level 1 support, ADSL, Mail.
- Identify, research, and resolve customer issues using the computer system.
- Interfaces directly with customers (Outbound Calls) and level 3 (NOC, Access, Installation Unit and Level 4 (Core) to figure out the confronted problems in order to solve it.
- Notifies the supervisors and Technical Departments and report to them the escalated issues to minimize customer downtime.
Contact Details