IT Professional for companies such as Itau Unibanco, SAS institute and BTG Pactual.
Customer focused, acting with Service management and Project management, coordinating infrastructure activities based on best practices of Change and Service Request processes. Responsible for ensure the deadline, quality and cost of the implementations, reporting the main results and performance indicators to the business.
Experienced in developing governance teams to mission-critical environments and high performance results, seeking improvement of processes, workflows and relationship strategies.