More than 15 years of experience in the following positions:
Technical Service Manager
IT Head
Escalation Manager (Customer Insight & Advocacy)
Sr. Technical Support Specialist
Remote Product Specialist
IT Support Specialist
Sales Support
Automation of Offices and Network Administrator
Technical Support (Internal and External Teams)
Specialties: English 鈥� Fluent, Portuguese 鈥� Intermediate, Spanish 鈥� Native.
Experience with customer facing activities (reactive and proactive).
Teamwork with technical support/pre sales/post sales/managerial teams; local or remote support to different countries worldwide.
Managerial Skills.
Problem solving and troubleshooting skills.
Customer driven and O
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