Personal Information
Organization / Workplace
Allahabad Area, India India
Occupation
Team Lead - IT Service Desk
Industry
Technology / Software / Internet
About
PROFESSIONAL SYNOPSIS
More than 04 years of diverse experience in Customer/Client Service, Process, Operations, Team & IT Service Management.
Currently designated in JK Technosoft as Team Lead- Service Desk.
Proficient at managing & leading operations teams, & developing procedures & service standards for business excellence.
A thorough professional with a proactive attitude & innovative thinking.
Possess excellent interpersonal, communication and organizational skills.
Specialties:Incident/Problem/Change Management/Process/Project/Information security/Operations/Performance management, Customer service/relations, ITIL V3,
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