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Humanizing B2B
Marketing & Sales
Raviv Turner, CEO @CaliberMind
@ravivturner
Humanizing B2B Marketing and Sales (Connect 2018, Marketing Intelligence)
Humanizing B2B Marketing and Sales (Connect 2018, Marketing Intelligence)
Humanizing B2B Marketing and Sales (Connect 2018, Marketing Intelligence)
Its not as though you have
a B2C consumer experience
that blows you away on
Amazon, or Nordstrom, or
Sephora, or Charles Schwab
 or wherever youre going to
go  and then, all of the
sudden, go to work and say,
Well, now I expect a much
worse customer experience,
and Im happy with that.
Andy Hoar, Forrester
Humanizing B2B Marketing and Sales (Connect 2018, Marketing Intelligence)
All Systems Grow
Build your brand. Sell more stuff.
Smart Marketing Automation on the Worlds #1 CRM
Platform
World leader in Marketing Automation for companies of
any size.
Drive Dynamic Journeys
Simon (Sinek) Says
people dont
buy WHAT you
do, they buy WHY
you do it
And thats the crux of the
problem.
Progressive Profiling - Not So Progressive..
Humanizing B2B Marketing and Sales (Connect 2018, Marketing Intelligence)
The First Sales Funnel
Fast
Forward
114
Years.
OMG
We
Flipped
the
Funnel
From
ABC
To
ABM
If my calculations
are correct, when
this baby hits 88
miles per hour...
you're gonna see
some serious
shit.
Some
Serious
Shit
Outbound Templates Blank______Blank_______
Humanizing B2B Marketing and Sales (Connect 2018, Marketing Intelligence)
The B2B Buyers Journeys: 6.8 Buyers, 17 Touches, 7 Channels
Source: SiriusDecisions
B2C Hierarchy of
Needs
B2B Hierarchy of
Needs
The B2B Elements of Value
Source: Bain & Company Inc. Illustration by Nik Schultz
B2B brands that connect
with their buyers on an
emotional level earn twice
the impact over marketers
who are still trying to sell
business or functional value.
From Promotion to Emotion
Google + CEB
How can B2B
brands create
emotional
connection with
customers?
Social Storytelling
Psychographic Profiling
Source: CEB Challenger Sale
Motivator Buyers Get The Deal Done
Use of Humor
Analyzing Email Communication
Source: CaliberMind
Eliminating Sale Friction with Conversational Marketing
Source: Drift
Conversational Marketing
Source: Drift
Source: Drift
Use of Humor
Thank
You!
Raviv Turner, CEO @CaliberMind
@ravivturner

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