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Cleveland, United Kingdom United Kingdom

Head of Operational Learning & Development

Finance / Banking / Insurance

Over 25 years as a Training professional within the Financial Services sector with both UK and International exposure. Fellow of the Chartered Institute of Personnel & Development (CIPD), Founder member of the Customer Service Training Network and a Judge for a number of national awards: *The National Training Awards (since 2007) *The National Customer Service Awards (since 2009) *Customer Service Training Awards (since 2011) *National Sales Awards (since 2011) Specialties: Helping organisations to value their most important asset - their people.