r.hardy.resume 2015
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Renae Hardy is an experienced executive administrative assistant seeking a new position. She has over 13 years of experience providing administrative support to senior executives in healthcare, including assisting Chief Operating Officers and Vice Presidents. Her areas of expertise include event planning, quality assurance, conflict resolution, report generation, and adhering to healthcare rules and regulations. She is proficient in Microsoft Office applications and has a track record of excellent customer service, document generation, and coordinating meetings.
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CopyofRESUME_2016 -pdfstephanie samuels
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This document provides a summary of Stephanie Samuels' contact information, qualifications, and professional experience. She has over 6 years of experience in project management, quality compliance, and lean management in both the public and private sectors. Her most recent role was as an ISO 9001:2015 Lead for Paragon Law, where her responsibilities included improving operational systems and processes, managing support services like HR and administration, and contributing to long-term planning. She has also held roles as a Project Manager/Lead Auditor Coordinator for EMQC and undertaken clinical leadership training through the Open University.r.hardy.resume 2015
- 1. RENAE HARDY 245 Laurie Meadows Dr. #145 San Mateo, CA 94403 650.438.3172 renaeh308@gmail.com EXECUTIVE ADMINISTRATIVE ASSISTANT Dynamic, versatile professional with diverse experience in all aspects of administrative operations, coordination functions, customer service, and patient relations initiatives. Exceptional skills combined with proven ability to perform with an array of event planning activities, customized documents, office support functions, and successfully monitor and oversee complex deliverables. Outstanding performer distinguished for proven leadership and team-coordination skills with excellent conflict resolution abilities. Expert with managing processes and procedures that are quality assurance compliant and improve efficiency; accomplished in all areas of employee relations with keen ability to identify, build, and maintain cross-functional and intra-organization relationships. Demonstrated strong performance skills that improve team work, enhance productivity and contribute to long-term sustainable organizational performance. AREAS OF STRENGTH AND EXPERTISE Event Planning Quality Assurance Conflict Resolution Travel Arrangements Conferences & Off-Site Meetings Report Generation Billings & Expense Reports Healthcare Rules & Regulations MS Office Suite Customer Service Document Generation Policies & Procedures PROFESSIONAL EXPERIENCE LUCILE PACKARD CHILDRENS HOSPITAL, Palo Alto, CA 2002 to 2015 Assistant to Chief Operating Officer, (2007 to 2015) Acting as assistant to COO, Chief Nursing Officer, and 3 Administrative Directors with oversight of daily meeting schedules, travel arrangements, meeting minutes, agendas, and quarterly report generation, while maintaining all records according to policies, procedures, and quality guidelines. Key Accomplishments: Collaborated with creation of Weekly Social Huddle, a casual meeting forum for physicians, nurses, and staff to develop methods to improve cross-functional communications and improve workflow methods. Plan and coordinate annual off-site strategic planning, team-building, and employee recognition events by leveraging coordination resources, and key administrative personnel. Actively participate with select team members to resolve escalated patient complaints, and diffuse issues to maintain high quality service and convey positive image for organization. Direct and coordinate outreach activities and recognition events with physician and executive audiences to boost employee morale and management relations. Write and edit speeches for the internal and external audiences on behalf of senior executives at select events. Arrange meetings consisting of physicians, board members, executives, and front line staff. Coordinate recruitment efforts for key prospects, including interview scheduling, travel arrangements and onboarding activities. Assistant to Vice President Clinical Services, (2005 to 2007) Provided administrative functions for VP with travel arrangement coordination, maintaining work calendar and scheduling meetings, coordinating monthly division conferences for clinical services executives, and general office functions. Key Accomplishments:
- 2. Renae Hardy Resume, Page 2 Reviewed and maintained human resource files for VP, while ensuring accuracy and updates with licensures and annual evaluations to adhere to quality assurance directives and regulations. Developed customized project tracking tool template for VP to monitor progress on immediate organization and division-wide goals. Performed various document generation and special project requests for VP and senior staff to satisfy immediate and long-term needs. Perform all duties at an optimal level meeting or exceeding organization goals and objectives. Administrative Assistant, (2002 to 2005) Charged with administrative functions for Director of Business Planning and Development at Childrens Heart Center and Pediatric Surgical Services, inclusive of PowerPoint presentations, letters, memos, coordinating activities with the Art Committee, providing support for CEO Office, inventory and supplies, conference room and meeting scheduling, processing expense reports, document generation and records retention. Key Accomplishments: Created an array of customized Excel, PowerPoint, and Word documents upon request to meet Directors assigned tasks, while adhering to critical timelines and cut-off dates. Acted as single point of contact for intra-organization telecommunications requests and problem resolution for senior administrative offices. Monitored work critical inventory, equipment, and general supplies through stringent budget controls, while continuously reviewing cost reduction opportunities. Led efforts as Liaison to the LPCH Art Committee, inclusive of maintaining records, coordinating meetings, creation of minutes, and intake/outtake of art to meet objectives and further community service efforts that convey positive image for organization. EDUCATION AND TRAINING Bachelor of Arts, Psychology, East Texas Baptist University, Marshall, TX