Personal Information
Organization / Workplace
Johannesburg Area, South Africa South Africa
Occupation
Head: Client Journeys (Process Engineer)
Industry
Finance / Banking / Insurance
About
The purpose of my position is to oversee and manage the customer journey mapping in Momentum.
We specialise in documenting the "AS-IS" Client processes, NOT business processes. This is to create an outside-in view as opposed to an inside-out view. Then we design the ideal "TO-BE" client journeys.
We measure the satisfaction levels of our clients and adapt the processes to improve the overall client experience.
We have developed our own unique journey mapping methodology, templates and way of work.
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