More than 6 years carrying out B2C and B2B out-sourced customer service tasks for large companies (FCC, Eurona, Gas Natural, Citibank, Caser Seguros), specialized in omnichannel support (calls, emails, chats and social media).
Additional experience in quality management (4 years), and environmental management, consulting and analysis (6 years).
Key Competencies:
- Leadership, leading quality management teams.
- Orientated to satisfy customer鈥檚 needs. I carefully listen to the client鈥檚 speech and make my best to satisfy him.
- Communication. Excellent oral and written abilities, always applying professional language and etiquette in every contact.
- Problem solver. Undertaking resoluti...
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