A Business consultant with more than 5 years’ experience. Richard has worked on various capital-intensive projects within the electrical utility environment focusing on data, policies/procedures, job profiling and information technology projects. He has a strong training and client service background which stems from his experience in various prominent corporate organisations like Eskom, MTN and Vodacom. He has grasped the Eskom business environment through his expertise at Eskom Distribution in the Project Services, Group Capital and contact centre environment, utilising Acquired Customer Network Asset Creation Value Chain (ACNAC) along with additional systems, namely: Customer Care and ...