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Kingston upon Thames, United Kingdom United Kingdom

Principal Consultant at PA Consulting Group

Technology / Software / Internet

Versatile IT consultant with over 16 years project-based experience working for large public and private enterprises. Strong background in customer relationship management and contact centre solutions, but now primarily focussed on eCommerce. Has worked at all stages of the project lifecycle, in several industry sectors, and often on large and complex change programmes. Contributions and responsibilities have included technology and product evaluations, options analysis, feasibility studies, requirements definition and management, proposal writing, project planning and estimation, service definition, solution scoping, architecture and design, supplier governance, technical team leadershi...