Author, speaker and award-winning Performance Solutions Executive who really enjoys improving personal, group and organizational effectiveness/ efficiency. Domestic and international experience includes designing, developing and implementing business process management (BPM), organizational/ workforce development and operations excellence programs for the outsourcing (BPO/HRO/RPO), manufacturing, healthcare and defense industries. Consistently recognized by senior leaders, peers and clients for innovative, high-touch, best-shore, sustainable program design, development and delivery that routinely exceeds SLAs and KPPs.
PROFILE
Proven leader with over 30 years of progressive experience ...
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