Personal Information
Organization / Workplace
Des Moines, Iowa Area United States
Occupation
E-Business Systems Consultant/VP, WFVC-CC Contact Center Routing & Integrated Solutions
Industry
Telecom / Mobile
Website
https://www.wellsfargo.com/About
Genesys Certified Engineer since 2001 (5.1 and 6.5)
Genesys Certified Routing Professional since 2001 (5.1 and 6.5)
Genesys Certified Professional 7-Consultant Inbound Voice since 2006
Genesys Certified Professional 7-Developer Inbound Voice since 2006
Genesys Certified Professional 8-Consultant Inbound Voice since 2014
Since 2000, extensive experience with Genesys Framework, Multi-Site Routing, Reporting, and Multimedia solutions, with an emphasis on Framework and Routing.
Specialties: Architecting, designing, developing, configuring, and troubleshooting Genesys CTI solutions for large, complex contact center organizations.
Working as a liaison between contact center business and tech...
Contact Details