狠狠撸

Des Moines, Iowa Area United States

E-Business Systems Consultant/VP, WFVC-CC Contact Center Routing & Integrated Solutions

Telecom / Mobile

Genesys Certified Engineer since 2001 (5.1 and 6.5) Genesys Certified Routing Professional since 2001 (5.1 and 6.5) Genesys Certified Professional 7-Consultant Inbound Voice since 2006 Genesys Certified Professional 7-Developer Inbound Voice since 2006 Genesys Certified Professional 8-Consultant Inbound Voice since 2014 Since 2000, extensive experience with Genesys Framework, Multi-Site Routing, Reporting, and Multimedia solutions, with an emphasis on Framework and Routing. Specialties: Architecting, designing, developing, configuring, and troubleshooting Genesys CTI solutions for large, complex contact center organizations. Working as a liaison between contact center business and tech...