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Egypt Egypt

Customer Service supervisor

Human Resources / Recruitment

• Customer Services Supervisor at Alarabia Group(Trading and Manufacturing) o From 7/2012 till now. Responsibilities:  Supervises and coordinates activities of workers engaged in customer service activities.  Plans, prepares, and devises work schedules, according to budgets and workloads.  Observes and evaluates workers' performance.  Issues instructions and assigns duties to workers.  Trains and instructs employees.  Hires and discharges workers.  Produce Customer Service reports for the Marketing Manager on a monthly basis.  Develop the Customer Service Assistants to improve their skills and confidence in performing all aspects of their role. • Custome...