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Utrecht Area, Netherlands Netherlands

Customer Engagement & Customer Excellence Expert at H3ROES

Consulting / Advisory

I've specialized over the years in increasing the customer centricity of organizations in a wide variety of branches, ranging from utilities companies to financial institutions and from retail to health care. My practical expertise ranges from marketing- and business planning to the integration of Marketing & ICT. I can be characterized as an open, creative and analytical person, with the ability to adapt to different situations without any difficulty. My knowledge of both theory and practice enable me to tackle complex problems quickly and effectively. I lecture on a regular basis for educational programs of Dutch universities, but also for in-company programs. The lectures and work