I'm a founding partner (2006) and Vice President at Sparks Grove - the Experience Design division of North Highland; a global management consultancy with offices in 23 U.S. cities and London. I have over twenty years of strategic marketing and customer experience expertise.
I lead North Highland鈥檚 Customer Experience practice where we help our clients grow through experience-based differentiation. I've been fortunate enough to lead hundreds of successful engagements for Fortune 500 clients in industries such as Telecommunications, Healthcare, Travel & Hospitality, Financial Services, and Energy / Utilities.
Prior to establishing Sparks Grove, I served as Director of Worldwide Marketing...
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