Field Operation & Contact Center Manager at Samsung Electronics
Industry
Electronics / Computer Hardware
About
Significant experience of managing large scale operations in the areas of customer-service, and technical support, leading to operational efficiency and high performance in a target-oriented environment.
Specialties/Skills:
鈻� Extensive experience in leadership and management roles.
鈻� Well-rounded background in contact centers industry, field service, outsourcing, and operations.
鈻� Ability to direct complex projects from concept to fully operational status.
鈻� Goal-oriented individual with strong leadership capabilities.
鈻� Organized, highly motivated and detail-directed problem solver.
鈻� Proven ability to work in budget limitations.
鈻� Deep knowledge of contact center technologies - CTI, I...
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