In the last 20 years there has been a shift going on in LTOs鈥攐ne from Academic service to Customer service. And this shift has created a sort of Catch 22鈥攚hen Customer service is up, employees feel more pressure; when teachers are overly happy, sales and marketing supposedly aren鈥檛 performing 100%.
As a middle man I am there to solve this conundrum. And you decide whether 'man' here stands for manager or magician, simply by looking at what a middle man does:
鈥擧e creates bucks for his staff and his organization.
鈥擧e creates a feeling of belonging
鈥擧e deals with impossible puzzles every day.
鈥擧e runs towards fires, whilst staying calm and keeping a smile on his face.
That鈥檚 your middl...
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