I am an expert in customer relationship management. This involves sales and customer service. In my career, existing mainly in the telecom and cable industry, with some experience in other industries, I have come across every type of customer and situation.
What kind of sales person am I? My boss watched me sale to a guy who told me no six times in a roll before saying yes. A friend watched me sale to a guy who said no to me eight times before giving me a yes. I wasn't pushy, just redirected and resold. I remember selling someone through a bathroom window as she took a shower. I remember customers crying about their life as I sold them cable. I've sold to people already hooked up ill...