Director, Infrastructure, Systems, and Telecommunications
Industry
Technology / Software / Internet
About
-Manage Server Admin, Mobile Support, Data Network and Telecommunications Groups.
-Implemented a life cycle management approach for the introduction of new applications and servers.
-Project Manage IT infrastructure projects supporting Application Development and Call Center Groups.
-Responsible for daily operations of the voice and data systems for 2 data centers, 7 call centers, and 240 branch locations.
-Implemented multi-site call center using Avaya Communications Manager platform, including systems for call center reporting, call recording, predictive dialing and work force management.
-Managed technical implementation of Five9 hosted contact center solution.
-Implemented WAN upgr...
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