Delivery Leader- Training and Quality at Concentrix, CLSSMBB
Industry
Human Resources / Recruitment
About
With more than 15 years of BPO work experience, Roy has an extensive background and expertise on customer analytics, training and learning development, project management, client relations, market research, continuous improvement and business intelligence.
Roy had established global quality frameworks, enterprise wide training programs and
in a Black Belt role, successfully implemented over 200+ process improvement projects in an 8 year span.
Specialties: Statistics, Six Sigma, Training and Development, TNA, Curriculum development, Process Audit, Time and Motion, ITIL, Kaizen, Reports Automation, Database Management, Evaluation of Training and Process Improvement ROI (Levels 1-5), and ...
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