Senior Technology and Customer Success/Service director offering broad experience, including leadership roles in successful startups. Competency in establishing Customer Success, Service & Support organizations while increasing customer satisfaction, NPS Score, and leading teams through rapid organic & acquisition growth and culture change. Extensive qualifications in managing and implementing multi-million dollar enterprise-level projects and transforming struggling business units into top-performers. Proven track-record of being a key contributor and creating innovative solutions. Recognized for initiative, strategic vision, critical decision making, and applying a methodical approach ...