Strategic Planning - Operational Excellence - Change Agent 鈥� Risk Management - Training&Devel - Novelist
Certified ScrumMaster, Certified Software Quality Analyst (CSQA), Certified on Foundation ITIL framework, ISO Internal Auditor.
- Customer Focus: Driving the customer satisfaction for the business centers. Customer Connect, CSAT Analysis, actions to improve customer satisfaction. Some of the end clients include Fujitsu, AT&T, Morgan Stanley, Merril Lynch, Caremark, SHL
- Operational Excellence: Identifying strategic challenges, determine solution and roll-out change initiatives in line with CMMI, ISO, ITIL, Agile Method- ologies. Led multi-location CMMI庐/ SCAMPI A appraisal jour...
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