• Created critical KPIs to track and improve on-time delivery, customer issues and safety statistics.
• Delivered training modules to inter-departmental teams to ensure smooth adoption of new program.
• Completed training on-time and under-budget
• Generated, typed, formatted and edited letters, documents, motions, briefs and client forms and performed competitive analysis to make recommendations for future company growth
• Created new departmental procedures manual and assessed organizational training needs.
• Implemented new work process flow which increased department productivity.