• Helpdesk Support: 80% Increased efficiency by advising COO to purchase new hardware;
Maintaining and troubleshooting 20+ PC and MAC computers: updating from XP to Windows 7 and 8; Monitoring and optimizing server activities; Analyzing systems, scheduling and performing upgrades to increase performance and productivity; Collaborating with outside external IT support on a monthly basis
• Wireless Support: Lead on wireless update; Increased the amount of wireless connection points from 2 to 7; Provided specifications for POE+ switches and Access Points;
• Database Management: Decreased records in database from 9,450 to 3,720; Updated software that was useful in optimizing databas...