Personal Information
Organization / Workplace
New Delhi Area, India India
Occupation
Vice President Quality at InterGlobe Technologies
Industry
Technology / Software / Internet
About
• Demonstrated project and program leadership over a span of 14 years and proven success in driving: Contact Centre Operations, LEAN Six Sigma, Delivery Excellence, Transaction Quality, Process Management, COPC, ISO & Compliance
• Expertise in leading high impact projects in domains such as Travel & Hospitality, Retail, Telecom, Airlines, ITes, & Energy industries with core competencies in CRM, Customer Care, Technical & Product Support
• Certified Master Black Belt, Black Belt successfully deployed Six Sigma Framework across the company
• Comprehensive knowledge of Lean Six-Sigma methodology, Problem solving process, Business process improvement model, BPMS framework, & Transformation...
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