Managing Corporate Account Management team and providing support in order to achieve targets in the area which is under my responsibility.
Maintaining excellent and complete knowledge of our portfolio of products and services in order to understand customers鈥� needs and support the team members.
Assuring corporate account management team is delivering service as per approved procedures and SLAs as well best customer service standards.
Assuring proper response from team members towards incoming customer requests and providing excellent service, and dealing with any delays from team members and resolving any issues.
Maintaining proactive approach toward identifying any risk of dissati...
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