Interface with other projects managers & teams in providing technical resource and subject matter expert opinions required on projects.
For Maintenance contracts, act as a technical point of contact for external customers and MSMs to Alcatel-Lucent Technical Support organization and 3rd party vendors for Service Assurance technical issues.
Support MSM in continuous project planning and the implementation of the project management plan.
Support the MSM in preparation and execution of network upgrades and retrofits, and ensure related communication towards the customer. Follow up with the customer to support scheduling and implementation.
Take part in Level 2 technical support; synchronize...
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