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Greater New York City Area United States

Duty Officer at Etihad Airways

Aviation

Highly experienced Customer Service professional. Able to handle a high volume of customer calls in a fast-paced environment, with minimum supervision, while maintaining emphasis on the highest quality of consumer service. Excellent listening skills, oral and written communications. Comfortable in interacting with all levels of the organization and public. Excellent problem solving and negotiating skills. Able to make decisions independently and quickly with minimal escalations. Specialties: Union negotiation, purchasing, government liaison, branding and identity, server architecture, mergers and acquisition, salary arbitration, international law.