Responsible for monitoring, maintaining and improving technical support for POP's core product offerings and collaborating with internal teams in Seattle and Costa Rica to enhance applications. Responsible for ongoing deliverability audits and changes based on industry best practices.
Leading several projects:
-Integrating email marketing solution with a new CRM
-Implementing a payment gateway for email marketing solution
-Ongoing enhancements to product mobile apps
-Redesign of marketing website (agile management, fully responsive, Wordpress integration, video production)