1. Creating user accounts,configuring user profiles,creating local and globalgroups and implementing customers fault priority.
2. Troubleshooting issues of bandwidth utilization,raising docket and raising fault tickets through CNM portal.
3. Checking interface status & bandwidth on customer links & monitoring packet drop on links.
4. Monitoring usage of links and providing reports on hourly,daily,weekly basis.
5. Monitoring link status and interface policies.
6. Providing timely support &response to InfoVista,RTS, SOMG team for utilization of graph and provisioning,supercan creation and bandwidth correction related issues.
7. Responsible for handling multilevel escalations.
8. Involve in ...
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