Personal Information
Organization / Workplace
Saudi Arabia Saudi Arabia
Occupation
Specialist Technical Support
Industry
Government / Military
About
• Assisted End Users in using, maintaining and selecting software programs compatible with the system.
• Attending the inbound user calls for troubleshooting.
• Investigated issues reported by users in a timely and efficient manner
• Trained other staff to use the program efficiently
• Performed data conversions and repairs of user’s data in order to meet specified program requirements.
• Identified and resolved network configuration issues.
• Created documentation on policy and procedures.
• Updated and maintained inventory control .
• Installation of Software programs, configuration of printers, scanners , and other peripherals.
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