Personal Information
Organization / Workplace
Kenya Kenya
Occupation
Project Management and Business Analysis Professional
Industry
Finance / Banking / Insurance
About
- A versatile, analytical and result oriented self-starter with a solid academic background in Information Technology and Project Management coupled with over ten (10+) years’ experience in delivery of high stakes projects within the banking industry.
- Technically proficient in Enterprise Business Analysis and the entire Software Development Life Cycle with a passion for operational excellence and process improvement - Championed the analysis and re-engineering of Contact Centre & IT processes at Chase Bank Kenya limited in 2015 resulting in over 50% improvement in SLA (Service Level Agreement) adherence and overall customer satisfaction index.
- Proven and trusted leadership and anal...
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