Over 12 Yrs. of Experience in ITIL best practices in IT Service Management Processes.
Experience in managing large Remote Infrastructure/ Network Projects (Network, Security, Voice).
ITIL Based service management, (Incident / Problem / Change / Request / Availability / Capacity / SLA).
Demonstrated skills in resolving customer issues and grievances thereby enhancing customer delight.
Experience of managing Customer relationships, Account Management, Vendor Management & Operations control.
Experience in Transition Management, and blended (Offshore/Onshore) delivery operations.
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