Resume - Sangeeth
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Sangeeth Kumar K J has over 10 years of experience in banking process operations and client relationship management. He is currently a Senior Team Leader at ANZ Support Services India PVT Ltd, where he leads a team and is responsible for risk management, people management, and strategic planning. Previously he held positions as a Foreclosure Sr Analyst at ISGN and Process Associate at iGaate in the domains of US mortgage banking. He has skills in team management, process improvement, problem resolution, and strategic business solutions.
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![• Identify and recommend process improvements and enhancements including automation.
• Excellent knowledge of Microsoft Excel and PowerPoint.
• Managing the inflows and allocating the work to the team and get things done on a timely manner.
• Created a production tracker for the team which enables both the team members and the management to
know the work status at any point of time.
• Coordinating with Clients and handling escalations sent by Clients
• Transitioned the process from on-site.
• Ensuring all process documents (SOW, Process Manuals etc) are current; updated and reviewed regularly.
• Created new tool to provide Reinstatements more accurately. Accepted by the Clients.
Company: iGaate – (February 2005 – October- 2009)
Designation: Process Associate
Domain: - US Mortgage Banking - ARM Loan Modification Audit, Private Mortgage Insurance, Legal Actions & New Loan
Audit
Responsibilities:
• Ensure 100% compliance on code of conduct polices on a daily basis.
• Coordinating with Clients and handling escalations sent by Clients. Single point of contact for escalations
regarding the process.
• Managing the volume inflow and assigning loans.
• Assisting with on the job training for new recruits and make familiar with the functions of the department
and job knowledge.
• Undertaking miscellaneous job related duties as assigned by departmental supervisor and co-coordinating
with the team in accomplishment of the same.
• Handling the Daily Production Reports.
• Ensuring all process documents (Sow’s, Process Manuals etc) are current updated and reviewed regularly.
• Quality auditing of the loans processed by fellow associates, sharing the Process updates with the team
members regarding the Process.
• Prepared the monthly dashboard for the team and also presented the same to the client in the absence of the
Team Lead.
• To ensure that a proper leave redresser system is put in place, this is required to ensure no revenue leakage.
• Conduct performance reviews, quarterly appraisals, conduct skip level meetings for the teams. Ensure
individual attention & approachability at all times
EDUCATIONAL BACKGROUND
1 Bachelor Degree in Business Management (Finance) , SACBM College, Bangalore in 2005 [65%]](https://image.slidesharecdn.com/8a3dc3c2-46e2-4f63-ac42-873569c05e4e-150725121742-lva1-app6892/85/Resume-Sangeeth-2-320.jpg)
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The document is a curriculum vitae for Abhilash Nair that summarizes his work experience and qualifications. It includes over 13 years of experience working for Accenture Services Pvt Ltd in roles such as Manager of Procurement, Manager in Order to Cash processes, and Assistant Manager in Record to Report reconciliation and billing processes. It provides details of his responsibilities and achievements in each role.SHANTHANAND RAJARAM GAJULA
SHANTHANAND RAJARAM GAJULAshanthanand gajula
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Shanthanand Rajaram Gajula is seeking a manager position with over 12 years of experience in banking operations and HR management. He has a proven track record of streamlining processes, managing teams, and generating reports. His most recent role was as a Manager at Axis Bank where he played a key role in salary processing and ensured tasks were completed on time.PurviSangani_1
PurviSangani_1Purvi Sangani
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Purvi Sangani has over 10 years of experience in data analytics, project management, and customer service roles. She currently works as a Commissions Analyst at ThomsonReuters, where she handles regions in India and China, maintains commissions data, and assists with sales incentive projects and calculations. Previously, she worked as a Data Integrity Analyst at ThomsonReuters, playing a key role in designing workflows for projects involving over $1 billion in revenues. She also has experience working in customer service for HSBC, solving banking queries for US customers. Purvi holds an MBA in Human Resources and has received multiple awards for her work in project delivery, performance, and client satisfaction.Nagaraja
NagarajaNagaraj Lalgondar
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This candidate has over 15 years of experience in process operations and client management. He has extensive expertise in streamlining business processes, implementing quality standards, and leading teams. Some of his accomplishments include transitioning transactional and analytical processes onsite and offsite, reengineering existing processes, reducing headcounts, and playing a major role in business controls. He is proficient in ERP systems like SAP and Oracle and has worked in a Citrix environment.Prasenjit Nanda_Resume
Prasenjit Nanda_ResumePrasenjit Nanda
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Prasenjit Nanda is seeking a challenging position that utilizes his 6+ years of experience in finance, accounting, and reporting. He currently works as a Financial Analyst for Xerox Business Services India Private Limited, where he performs critical payments, analyzes discrepancies, and ensures prompt vendor payments. Previously, he worked for Cross-Domain Solution Private Limited as a Senior Process Associate in accounts payable. He has strong skills in SAP, Citrix, and other banking applications.Manjunath-Sales Ops Prof. - 2015
Manjunath-Sales Ops Prof. - 2015Manjunath Krishna
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Manjunath Krishna has over 8 years of experience in sales operations, order management, business analysis, and supply chain management. He has a proven track record of managing teams, implementing process improvements, and analyzing metrics to improve performance. Currently seeking a new position to utilize his experience in customer relationship management and bring value to a new organization.Christie A Richards - CV
Christie A Richards - CVChristie Arokiaraj Richards
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This document is a resume for Christie Arokiaraj Richards seeking a career in operations, customer service, banking, or a related field. The summary highlights over 13 years of experience in operations, process management, client relationship management, and team leadership. Specific experiences include operations management, process improvement, quality management, client relationship management, and team management for banking and financial clients. The resume provides employment history dating back to 2003 with descriptions of responsibilities and achievements in various roles.Akshay Resume1
Akshay Resume1Akshay Suvarna
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Akshay Suvarna is seeking positions in operations/process management and client relationship management. He has over 12 years of experience in banking operations, mortgage process management, training, and client relationship management. He is a dynamic professional who is solutions-driven and customer-centric with strong communication, organizational, and client relationship management skills. He has experience leading teams and developing procedures to improve business excellence and meeting service level agreements.Resume-Rochak
Resume-RochakRochak Aggarwal
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Rochak Aggarwal has over 11 years of experience in operations and transition management in the BPO/ITES sector. He is currently a functional consultant helping a shared services division with due diligence, transitions, and process improvements. In his previous role as a manager, he helped develop several automated tools that improved work efficiency and reduced rework. He has a strong track record of successfully transitioning and improving various financial processes to enhance accuracy and meet compliance requirements.Bhavesh Shah-Updated_Latest
Bhavesh Shah-Updated_LatestBhavesh Shah
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Bhavesh Shah has over 13 years of experience in strategic projects, operations, and customer service for insurance companies. He currently works as a Deputy Manager of Strategic Projects at TATA-AIG General Insurance, where he is responsible for preparing business requirements, managing projects, and acting as a liaison between developers and users. Previously he held roles in operations management and customer service, where he oversaw teams and ensured smooth workflows and customer satisfaction. Shah has strong skills in analysis, strategy, relationship management, and team leadership.Ashish Kundan_AON CV
Ashish Kundan_AON CVAshish Kundan
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Ashish Kundan has over 11 years of experience in operations management, process improvement, client servicing, and resource management. He currently works as an India Operations Manager at Aon Hewitt, where he leads a team and oversees all operational activities. Prior to this role, he held positions with increasing responsibility at Aon Hewitt over 7 years. Kundan has a strong track record of achieving growth objectives, maximizing efficiency, and resolving issues. He is skilled in managing teams, identifying improvement areas, and ensuring customer satisfaction.Resume - Sangeeth
- 1. Sangeeth Kumar K J E-Mail: kj.sangeeth@gmail.com ~ Mobile: +91- 9663380681 PROFESSIONAL SYNOPSIS  Results driven professional with 10 years of experience in Banking Process Operations and Client Relationship Management.  Skills in managing, motivating and teams for running successful business process operations with proven ability of achieving process targets and meet operational goals within the prescribed cost, time and quality parameters.  Exceptional communicator with strong negotiation, problem resolution and client needs assessment aptitude. Equally effective at identifying opportunities, developing focus and providing tactical and strategic business solutions. CAREER SUMMARY Company: ANZ Support Services India PVT Ltd. Bangalore (March 2011 to Present) Designation: Senior Team Leader Domain: New Zealand Banking – Credit Card, Payments, Customer Account Maintenance and Outward Switching. Key Responsibilities: Risk Management, People management and Strategic planning  Leading a team of Analysts, Senior Analysts and Production Leads to ensure consistent delivery of SLA commitment to the stakeholders.  Driving process improvement initiatives, creating presentations to provide business performance overview.  Proposing recommendations to senior management aimed at improving operational efficiency and enhancing client experience  Responsible for capacity planning based on business volume projections.  Conducting annual appraisals, providing regular feedback and career planning for all team members. Noteworthy Milestones and Projects: 1 Promoted as Senior Team Leader in the first year at ANZ, having joined as Team Lead. 2 Designed and institutionalized daily and monthly management reports to provide adequate business insight. 3 Conceptualized and formulated the operating structural model of the department, to facilitate enhanced stakeholder service. 4 Active Operations Management (AOM) Level 3 Certified. 5 Team Leader Development Program Certified Company: ISGN – (October 2009 – February - 2011) Designation: Foreclosure Sr Analyst Domain: - US Mortgage Banking - Foreclosure Referral, FC reinstatements, Corp Advance breakdowns, FC Pay off. Responsibilities: • Reporting of all key metrics for Operations. • Hand holding of the new hires in production environment and bring them into full-fledged production. • Key responsibilities include maintaining, managing and ensuring compliance to the define quality deliverables. • Ensure team meets the targets on Accuracy, Turnaround time and Productivity.
- 2. • Identify and recommend process improvements and enhancements including automation. • Excellent knowledge of Microsoft Excel and PowerPoint. • Managing the inflows and allocating the work to the team and get things done on a timely manner. • Created a production tracker for the team which enables both the team members and the management to know the work status at any point of time. • Coordinating with Clients and handling escalations sent by Clients • Transitioned the process from on-site. • Ensuring all process documents (SOW, Process Manuals etc) are current; updated and reviewed regularly. • Created new tool to provide Reinstatements more accurately. Accepted by the Clients. Company: iGaate – (February 2005 – October- 2009) Designation: Process Associate Domain: - US Mortgage Banking - ARM Loan Modification Audit, Private Mortgage Insurance, Legal Actions & New Loan Audit Responsibilities: • Ensure 100% compliance on code of conduct polices on a daily basis. • Coordinating with Clients and handling escalations sent by Clients. Single point of contact for escalations regarding the process. • Managing the volume inflow and assigning loans. • Assisting with on the job training for new recruits and make familiar with the functions of the department and job knowledge. • Undertaking miscellaneous job related duties as assigned by departmental supervisor and co-coordinating with the team in accomplishment of the same. • Handling the Daily Production Reports. • Ensuring all process documents (Sow’s, Process Manuals etc) are current updated and reviewed regularly. • Quality auditing of the loans processed by fellow associates, sharing the Process updates with the team members regarding the Process. • Prepared the monthly dashboard for the team and also presented the same to the client in the absence of the Team Lead. • To ensure that a proper leave redresser system is put in place, this is required to ensure no revenue leakage. • Conduct performance reviews, quarterly appraisals, conduct skip level meetings for the teams. Ensure individual attention & approachability at all times EDUCATIONAL BACKGROUND 1 Bachelor Degree in Business Management (Finance) , SACBM College, Bangalore in 2005 [65%]